After sustaining damage to your property that the insurance adjuster confirms as covered, the adjuster will then strongly suggest that you use a restoration service from their preferred list of vendors. They may or may not also inform you that you have the right to use a contractor of your choice to perform the repair work. Under the Insurance contract it is clearly outlined that the policy holder is responsible for the outcome of the “claims process”, however insurance companies’ routinely attempt to convince the insured to use an emergency restoration contractor from their vendor program.
Property Recovery 911 was summoned to help investigate that origin of a water event that had eluded the home owner as well as plumbing and roofing professionals. Water was cascading through the ceiling of a basement powder room and upon arrival we were given a multitude of possible scenarios by which the basement flooding was caused. Our primary goal was to identify, isolate and neutralize the source of infiltration; once achieved, water mitigation could commence in earnest.